STORE POLICY

Welcome to Banal Magazine. See below for our general terms and conditions

PAYMENT

Orders can be paid via Direct Debit or PayPal.

Approximate delivery times are shown below:

MAGAZINES

(Standard / Tracked Shipping)

UK:   £3.90 / £7.90

Europe:  £6.90 / £11.90

Oceania:  £11.90 / £14.90

Rest Of The World:  £9.90 / £14.90

PRINTS

UK:   £7.90

Europe:  £14.90

Oceania:  £23.90

Rest Of The World:  £23.90

Occasionally shipping delays may occur which may mean your order could take longer than this. In this case, you will be notified whenever possible. We are not obligated to issue any refunds/partial refunds on delayed orders if the delay is after dispatch.

Order tracking is only possible when the customer has paid for that delivery option. All print purchases are shipped separately via Tracked and Signed delivery as standard.

Once an order has sent, we cannot accept any responsibility for any loss or damage of an order/parcel. 

All orders are quality assessed by us before shipping and we record all shipping receipts - so if any loss or damage occurs, we have to confirm the problem with Royal Mail before we can process any refunds. If Royal Mail cannot confirm the issue us, we may not be able to offer a refund.

Please contact us via email at admin@banalmag.com with your order confirmation if you have any shipping issues.

We reserve the right to cancel or limit quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing/shipping address. In the event that we make changes to a order, will attempt to notify you by contacting the email or billing/shipping address.

PRE-ORDERS

When pre-ordering a product before its final release, please check the official dispatch date before purchasing. Your order will be sent on this day and will arrive to you shortly after! - See the delivery times above for reference.

 

If you would like to cancel your pre-order for any reason, please email your request and order number to admin@banalmag.com

SUBMISSIONS

When submitting work to us via email or Instagram Direct Message, you give permission for Banal Mag to use the content provided across our platforms and may alter/crop images slightly to achieve the best design/layouts. Whenever an artist's work is shown by us, their name will always be credited. You may not be notified before your work is used, but will always be notified after it has been.

If you choose to withdraw any work from our consideration, please contact us to request this and we will delete all the associated files/data.

RETURNS/REFUNDS

Returns/refunds are not available on products that have already been dispatched unless severely damaged in the delivery process. If this is the case, please email your request to admin@banalmag.com with your order number and photos of the damaged product(s). We can pass this on to our shipping provider and begin the refund process.

If the damage is not beyond minor cosmetic marks (non-obstructive scuffs/scratches), we cannot issue a refund - as sometimes these marks can be made in the production/movement of the work.

This however, should be very rare as quality check every item before dispatch to ensure that each customer is 100% happy with their purchase. If we do happen to miss anything though, please feel free to get in touch with any issues!

RETURNS
Please email us to request a refund. Please include your order number and the reason for your refund request to:
ADMIN@BANALMAG.COM
Once we have received your email, we will give you the address to send the order back to us. Once we have received the order, please allow 7 working days for us to process your refund. The customer is responsible for the returns postage cost.